Articles with Email & Internet Customer Care

Why Youth Day Should Be Celebrated

Youth Day is celebrated in South Africa every year on 16 June, but now it's also time for business to celebrate what young people bring to their organisations. If they don't, they may find themselves competing with these start-ups.

Advertising is Not Dead - Yet. But it is on Life Support

Companies persist in wasting money and time doing advertising, promotions and sales using methods that have become obviously useless, and it now worse with internet and smartphones. What is the alternative?

C.R.M. Can Be Really Magical – When It Works

Companies spend fortunes on expensive CRM systems, but more often they are used to save money rather than make the lives of customers better. Here's how to make sure it pays off.

Practical Tips on Customer care

There is a growing trend towards customer self-service in business today, and it's usually introduced to save the company money on operational costs. But will your customers hate it as much as they hate call centres?

Let’s See How Rude We Can Be!

Emails are never a good source of communication with customers, but it's even worse when they are not used properly

Stop Trespassing on My Real Estate

Companies today are looking for any way to promote mass advertising, and they are using the internet to do so. They are making more enemies than friends by pushing unsolicited and unwelcome adverts everywhere.